Ordering
Do I need an account?
No. You can check out as a guest. You will need your order number and email to use Track order on stilora.shop.
How do I know my order went through?
A confirmation email arrives within minutes. If it has not, check your spam folder, then email contact@stilora.shop — do not place a second order, as that usually creates a duplicate charge.
Can I change my order after placing it?
Address and item changes are possible before dispatch only. Email us immediately with your order number. Once an order dispatches it has to be handled as a return.
Can I cancel?
Yes, free of charge, any time before dispatch. See our Cancel order page.
Do you have a minimum order?
No.
Pricing and Payment
What payment methods do you take?
We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay.
Payments are handled by Shopify Payments. Card details go directly to Shopify Payments and never touch our servers.
When is my card charged?
At checkout, when the order is placed, in USD ($).
Do you charge sales tax?
Yes, calculated at checkout from your delivery address, in states where we have an obligation to collect. That includes Alabama, where we are located. Tax-exempt buyers must email documentation before ordering.
Is there a fee for shipping?
No. Free standard shipping on every order, no minimum.
Shipping
How long will it take?
1–2 business days handling, then 2–4 business days in transit — 3–6 business days total.
Orders placed after 2:00 PM start their handling time on the next business day.
Where do you ship?
We ship to the United States only. No international shipping and no freight forwarders.
Do you ship to P.O. boxes or APO/FPO?
Yes. USPS delivers to P.O. boxes and APO/FPO/DPO addresses.
Will I get tracking?
Yes, emailed at dispatch. We ship with USPS. Allow up to 24 hours for the carrier's first scan.
My tracking has not updated in days.
If it has been 5 business days with no movement, email contact@stilora.shop and we will open a carrier trace.
Why did my order arrive in two boxes?
Multi-item orders can ship from different facilities. You are never charged twice.
Returns and Refunds
What is the return window?
You have 30 days from delivery to request a return, for items that are unopened if sold sealed, with the slab, hologram sticker, and certificate of authenticity intact. The 30 days is the deadline to ask us — not a deadline for the item to reach us.
How do I start a return?
Email contact@stilora.shop with your order number and reason. We issue an RMA within 1 business day. An item sent back without an RMA cannot be matched to your order and may be refused, so always ask first. A parcel you refuse at the door and never accept needs no RMA.
Who pays return shipping?
We do if the item is defective, damaged, wrong, not as described, or arrived after our stated delivery window. We also cover return shipping on change-of-mind returns, and on a parcel you refuse at the door. The full table is in our Returns & Refunds policy.
How long do refunds take?
Within 7 days of inspection on our side (our 7-Day Money-Back Guarantee), then 3–10 business days for your bank to post it. Cancelled orders are refunded within 7 days of our cancellation confirmation.
Can I exchange instead?
Email contact@stilora.shop within 30 days of delivery with your order number and the item you would like instead, and we will confirm the difference in price either way.
For defects or wrong items we ship the correct item immediately at no charge.
What cannot be returned?
Gift cards, final-sale items, factory-sealed product that has been opened, and graded slabs that have been cracked or tampered with. The full list is in our Returns & Refunds policy.
Products
Are your products genuine?
Each listing describes the exact item you receive. Graded cards ship in the grading company's sealed slab, and autographed items ship with the authentication named in the listing, such as JSA, Beckett, PSA/DNA, or Fanatics. A signature that is not authenticated is stated in the title.
How can I verify a graded card or an autograph?
Enter the certificate number from the listing on the grading or authentication company's website, for example PSA, BGS, SGC, CGC, JSA, or Beckett. If the record does not match the item, contact us before you buy.
What if my item has a flaw?
Report it within 30 days of delivery with a photo. You get a free replacement or a full refund, your choice, with a prepaid return label.
Finding an Item
Looking for a specific player, set, or grade?
Email contact@stilora.shop with the player, set, or grade you are looking for, and we will reply with the listings that match.
Privacy and Account
What do you do with my data?
Only what is needed to fulfil your order, support you, and — with your consent — market to you. Full detail in our Privacy Policy.
How do I delete my data?
Email contact@stilora.shop with the subject Privacy Request. We respond within 45 days. Completed order records are retained for tax purposes.
How do I stop marketing email?
Use the unsubscribe link in any message, or email us.
Question Not Answered Here?
Email: contact@stilora.shop
Phone: +1 334-548-2692
Hours: Monday–Friday, 9:00 AM – 5:00 PM
Response time: within 1 business day